The option to add an "ask a question" icon onto each product, clicking it would open a form, which would prepopulate with the Sku / Title of the product, when the question arrives as an email we would then know which product the customer was referring to.
If you wanted to be really flashy you could include the link, so staff members could easily click on the product to help the customer with any questions they have.
Thank you Paul, that was a very pleasant surprise to come back from my holidays to!
This can now be configured on your site if you are on our Themed platform. Please contact support